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Less Noise. More Connection. Stronger Sales. Connecting with consumers through all the noise we face today is increasingly shifting distinctly… old school. Not in the retro or nostalgic way. Just human-first (again). Across industries, platforms, and content formats, research is pointing to a steady shift: people resisting marketing that feels relentless, generic, or transactional, and gravitating toward work that feels recognizable, relational, and real. This is especially true for small and/or local businesses. What people are pushing back against Recent research and platform data are showing a growing clamor against: Content for content’s sake AI-generated content that feels soulless or interchangeable Social platforms dominated by brands instead of people This isn’t about rejecting specific technology or tools. It’s about rejecting output lacking presence. Organizations like McKinsey & Company, Harvard Business Review, Nielsen, and tools like Metricool (which analyzes millions of posts monthly) are all pointing to the same underlying pattern: People are tired of being marketed AT. They want to feel connected WITH. What are people craving instead? What we’re hearing (and loving!) is a growing desire for: Connections based on common ground Shared (and shareable) experiences Knowing who you’re really interacting with… and what’s real For many adults, there’s a quiet longing. as Metricool put it so well, for “a time when being online meant connecting with others, not being sold to constantly.” That doesn’t mean marketing disappears. But it does mean marketing becomes more relational. A helpful question to anchor this shift is: “What’s the simplest way I can show up recognizably?” (Permission to be spontaneous! Woohoo!) 5 Ways to Respond the the Shift 1.Take it offline: where and how can you interact in the real world? Share why as well as what you do through your actions, not just your words. And leverage #2… 2. Connection : Metricool asks “What’s the common ground you have with the people you do (or want to) serve?” e.g., interests, challenges, ideas… Show your team and the heart behind your service. Help them understand what you do and why. Share what grabs your attention. Be a little more personal… as if your followers are people turning into your friends. Those bonds are stronger than anything trending. 3. Personality : Bring the vibe that matches the culture they’ll encounter when they work with you. Show who you are (especially if you’re a brand). It’s hard to connect with people (or companies) that have no personality! 4. Be a group of actual people : … and less an “entity.” Skip pushy CTAs, ask like a friend, be conversational. 5. Less is more : A good photo and a caption with personality can be powerful. When everything’s loud in the world, you can stand out by being easy to be around. Spread a little light! But what about the algorithms? A fair question. Are algorithms pushing us toward noise, or connection? Well, kind of both. What algorithms reward: Watch time (not volume) Saves and shares (signals of relevance, not hype) Repeated engagement from the same people Content that feels native to the platform All of which encourages steady pacing, familiar faces and voices, and content that feels worth staying with and maybe even sharing. What algorithms increasingly downrank: Obvious sales language Repetitive, generic AI-generated patterns Overuse of trending audio without substance Content that spikes briefly but doesn’t hold attention Despite appearances, platforms are not actually rewarding chaos. They’re rewarding stickiness.  And that's just fine with us. That's how we all want our businesses to be, too.

Unlocking Your Business Potential

Announcing Project BeaconLight from Beacon Creative Lab: 6 months of coaching and team development, donated to help one Wake County nonprofit gain clarity, traction, and impact.

Are you wondering how to build your email list? Here are 9 tactics that will help you break through, or break out of a rut, and build it the healthy way. You know you should be growing your email list. But if the idea of begging for email addresses makes you cringe...good news! There are plenty of healthy, genuine ways to build your list—ways that feel more like inviting people to something awesome than pestering them. Just remember, building your email list isn’t about “collecting” contacts—it’s about “connecting” with people. Earlier this month we taught a class on this topic ( download the PDF ). This week’s post walks you through the slides in a little more detail, offering simple pro techniques you can start using right away: 1. Entice them to connect with you: Offer a signature freebie that shows your expertise While many experts agree that the classic “lead magnet” is less popular than it once was, offering value never really goes out of style. The goal is to create something that solves a problem your ideal client is already Googling in the middle of the night – and make it uber valuable as well as actionable, and easy to consume. Some ideas to get you thinking: 7 Mistakes to Avoid When Hiring a [Your Role] 3 Ways to Know If You’re Ready for [Your Service] 3 Meditations to Detach from Life’s Most Common Stressors Pro Tip: Try combining several tools into a “mini course” or “getting started guide” which you send out in a timed sequence over several days to help reduce overwhelm… or pair it with a free consult or trial offer. BONUS: Think beyond the page. What could you share via audio or video? Could you create a customizable template? A quiz? A survey—with the promise of a follow-up report that shares industry- or topic-related results they’d be interested in? Whatever you create, think quick wins, not 50-page e-books nobody will finish. 2. Post your invitation far and wide Once you’ve got a juicy freebie, don’t hide it like a secret recipe. Post a short, tantalizing invite with your signup link everywhere : Your email signature Social media bios Linktr.ee LinkedIn headline and About section Business cards Social media posts (add to your monthly content rotation) Even on a car magnet if you’re feeling bold Also think offline—flyers, postcards, co-marketing with partners, and QR codes you can flash at networking events. Pro tip: Keep a QR code image handy on your phone for quick shares! 3. Turn conversations into invitations If you’re chatting with someone at a sales call or a coffee meet-up, don’t make it weird. Be curious about what they do and see if you can offer a valuable idea, tip, or connection. Then just casually invite them: "I send out a short, helpful email every month with tips like these—want me to add you?" It feels more personal, less salesy. Follow up with a quick and personal email – maybe even forward a past edition – and add "Great chatting! Here's what you can expect from my emails." 4. Host a free mini-workshop or office hours Pick a small topic your people care about and host a short, helpful session. To attend, they sign up with their email, simple as that. Bonus: Record the session and offer it afterward as a subscriber-only bonus. (More value!) 5. Then, offer the replay After your event, post on social media that replay access is available – but ONLY – for your private email community… and include an invitation to sign up right away to get in, and get the replay. You can even add a shareable nudge: "Know someone who would love this? Forward the signup link to them!" Super Pro Tip: Share a quick testimonial from someone who attended live to add a little social proof. 6. Create a fun quiz People love quizzes—especially ones that tell them something about themselves. (These can be offered on your website or via social media or other outreach methods described above.) Here’s an example of one we helped to launch for the innovative organization pro Lisa Menees: SOS by Lisa’s Organizational Style Quiz. https://sosbylisa.com/organizational-style-quiz/ When people complete your quiz, deliver the juicy results (either their own, or a tallied results report if applicable) via email – if it’s an ongoing quiz offer, you could position this with a “current trends” angle and share results, say, quarterly. (If you can weave in your service offerings naturally based on the results, even better!) 7. Offer a “starter kit” or “experience” Springboarding from #1, give people a taste of your magic by positioning your valuable item as a starter kit, not just a plain old “newsletter.” Example: “Get my Quickstart Guide to Stress-Free Mornings + a 3-part email series to help you wake up smiling.” When you frame it as an experience, not just another inbox item you also lay the groundwork for how you’ll serve people when you’re working with them one-on-one. And people crave experiences, not just information. 8. Use stories and polls with a call-to-action Create a social media story, or post a mini poll, then invite people to DM you for the good stuff: "Want the checklist I mentioned? DM me ‘checklist’ and I’ll send it over!" or "Curious how I set up my client onboarding system in under 2 hours? Drop your email and I’ll give you a behind-the-scenes peek." It feels fun and interactive, not like filling out a boring form. 9. Build your email list with fan help: turn your subscribers into your street team Encourage your existing subscribers to share the love: Add a “Forward to a Friend” link to your emails – make it bold and genuine enough that people pay attention (don’t resign yourself to the automated line provided by most email platforms) Run a mini "Invite Challenge"—give a prize to people who get friends to sign up. Offer an exclusive bonus if they refer a friend. People trust recommendations from friends way more than ads. Tap into that. Final Thought Trying out new ideas on how to build your email list is often about getting creative, and being more personal. What it doesn’t have to be is either desperate or slimy! It’s really just creating helpful things people actually want —and then making it easy for them to say yes. Which one of these ideas are you going to try first? (We’d love to hear!)

A quick Google search for “Best Software for Sending Email” will pull up countless recommendations, each claiming to be the best. You’ll also notice two different types of services: CRM (Customer Relationship Management) and Email Marketing Platforms. So, what’s the difference, and which one is right for you?

Service businesses often fight for dollars and airtime during the 6 big shopping weeks between Thanksgiving and New Year – so we put our thinking caps on and came up with 5 strategies that can give your business an edge and boost holiday sales. Choose the one that suits your style the best, or bundle them for even more impact. The Soft Sell: Highlight Stories of Impact and Client Success Share “Year in Review” stories, case studies, or testimonials that highlight how your service has made a difference for clients. Yours can be shared as videos, blog posts, or a mini-series on social media. Give it a consistent look, in line with your branding; consider giving the series its own logo, badge or header. Why does it work? These stories build emotional connection and trust by showcasing real benefits. Your stories provide credibility and serve as social proof, especially valuable during the crowded holiday period when trust is key. This is the ultimate soft sell – IF you remember to keep the focus on your clients’ experience, and keep your role as “guide” vs “hero.” The Excitement Builder: Launch a ‘Countdown to New Year’ Mini-Campaign Run a series of short, engaging posts, ads, or emails over a set period (e.g., “12 Days of Tips” or “Countdown to a Better Year”) that showcases useful information or insights related to the service. Each day can feature a tip, a testimonial, a flash sale, a bonus-with-purchase deal, or simply a holiday-inspired call to action. For best results, don’t just fizzle out at the end, build to something exciting. You might bundle the campaign with an engagement motivator like a prize drawing for those who follow, share, like or comment. Or make a plan to launch a new service or package at the end of the countdown, and schedule a live (in person or virtual) announcement with limited availability only to followers or clients, or an introductory bonus or special pricing. Why does it work? Regular, bite-sized content with a fun spin boosts holiday sales by building awareness, keeping your business top of mind, and reinforces the value of your services in a way that doesn’t feel like a hard sell. The Reinvented Classic: Create a Limited-Time Holiday Offer with Added Value Develop a holiday-exclusive package or bonus that aligns with your business's core services – maybe a “New Year, New You” consultation bundle, or a discounted holiday maintenance or planning package. Consider co-partnering with a business for an added-value element that will delight buyers, while also expanding your reach. BOGOs (buy-one-get-one) or Buy-5-Get-1-Free-for-Yourself offers can fit if your service is gift-able. Why does it work? People are already in a spending mindset but often look for deals and added value. Presenting a time-limited offer gives a compelling reason to act now. The Go Getter: Create a New Year Vision Offer with Early Bird Incentives Many services can leverage (or incite people to) urgency and motivation with a “Start the Year Right” campaign that encourages clients to get a jump on the new year, and even greet it in a better position, with the help of your services. Appeal to their pride by flattering them for their dedication, grit, or higher vision by starting now, during the holiday season. Offer early-bird discounts or bonuses gradually decreasing in value as you get closer to December 31. Why does it work: The holiday season may be hectic and full of parties, but for many it’s also full of reflection and forward planning. This type of offer appeals to customers’ desire to start the new year fresh and organized, while also creating urgency around limited-time savings. The Give to Gain: Offer a Giftable Service Package with Personalization Bundle your service in a giftable format that customers can purchase for friends, family, or colleagues. Include a custom certificate or card for that personal touch, and offer complimentary follow-up consultations in the new year. Make it extra special… Why does it work? Many people look for meaningful, experience-based gifts during the holidays. This approach gives you a chance to reach new clients and makes your services feel like a thoughtful, high-value gift option. It’s hard to break through in the holidays, but by focusing on relationship-building, storytelling, and adding a dash of urgency, you can ensure you stay top-of-mind and relevant during the holiday season – and set yourself up for a strong start in the New Year, too! If you’d like help planning or implementing your holiday or post-holiday campaigns to boost holiday sales in social media, email, or even direct mail, just have your elf reach out to our elf 😉.

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6 Fixes for Better Delivery Rates